Aug 8Revolutionizing the B2C Digital Experience: The Impact of TikTokIt has been five years since I last visited China, a gap primarily attributed to personal reasons and the Covid-19 confinement policies. Reflecting back on 2018, I recall that the prominent eCommerce platforms were Tmall/Taobao, JD, and Meituan. During that period, businesses had ceased investing in their individual e-commerce websites…Customer Experience4 min readCustomer Experience4 min read
Jun 22Are you promoting a technical expert to a people manager?I understand that the term ‘promotion’ may not accurately describe the change from an Individual Contributor (IC) to a people manager in some companies. However, it is observed that many organizations do consider this as a promotion. Today, let’s focus specifically on one type of IC: the technical experts. Who…People Management3 min readPeople Management3 min read
Jun 16Digital experience is still a black boxI would like to recount my personal encounter as a mobile app consumer and shed light on the prevailing issue with digital experience. Allow me to recount a genuine experience I had with the Adidas mobile application. It is important to note that my intention is not to disparage the…Digital Experience3 min readDigital Experience3 min read
May 28Successful project management? Leadership is requiredSoftware development projects are often filled with challenges, and these challenges are not due to a lack of project management knowledge but rather the inherent characteristics of the industry. Software development projects are complex due to the involvement of multiple components, modules, and technologies, which require managing dependencies and interactions…Project Management3 min readProject Management3 min read
May 10What is the added value for TPM role in tech companies?TPM stands for Technical Program (Project) Manager, which is a role commonly found in many tech companies like Google and Amazon. Before talking about added value, what does this role do? Short answer is a role to lead projects that involve many R&D teams or programs that are NOT suitable…Tpm3 min readTpm3 min read
